Getting started checklist:

1. Download and install the desktop agent

2. Create Projects and setup Backups from the Desktop Agent

3. Create Members and Connections and allocate available storage

4. Invite Members and Connections to your Projects

You can login to Soonr Online from our website www.Soonr.com.

From the login page, click the “Forgot Password?” located between the Email and Password field. You will receive an email with instructions for resetting your password.

Navigate to Soonr online from your browser and within the “Team” tab under “Subscription” there will be the option to Edit your credit card.

Go to Soonr online and navigate to “Team” then “Subscription”. From here you will be able to update credit card info as well as upgrade current subscriptions.

You simply need to allocate the available storage to yourself or any other users. Navigate to the TEAM tab and select the target user. Click the EDIT button and you will have the options to allocate additional storage from the dropdown menu

Storage usage will only affect the user that created the project. This means even if others add 100 MB worth of files to a Project, that 100 MB will be deducted from the Project owner’s account only no other user’s accounts will be affected.

i.e. If User 1 owns Projects 1 and 2, and Users 2 and 3 make changes and additions to Projects 1 and 2, the storage quota will only be reflected on User 1 and not User 2 and 3.

Windows: Navigate to your Control Panel and under Program and Features uninstall Soonr. When prompted “Do you plan to re-install this software?” select NO to complete uninstall Soonr.

Macintosh: Navigate to your Soonr Agent from your Menu Bar. In the “About” tab click Uninstall. Uncheck “Keep configuration and projects” to completely uninstall Soonr.

Login to your Soonr account online and navigate to the Team tab. Under “Members” click the “Add a Member” button and fill out the required information. The new Member will receive an email to finish the account setup process.

Login to your Soonr account online and navigate to the Team tab. Under “Connections” click the “Add a Connection” button and fill out the required information. The new Connection will receive an email to finish the account setup process.

To cancel your account, login to your account from your browser and go to the “Team” tab. Under “Subscription” there is a link labeled “Cancel my Account”

Account deactivations occur after recurring delinquent payment cycles. You will have one month to continue a payment otherwise your account will be placed in a deactivated state. At this time, please contact Soonr Support at support@soonr.com to get your account reactivated.

All user activity including deletes are tracked by the Soonr Desktop Agent. To undelete a file that has been deleted navigate to Soonr online from your browser. From the recent changes menu find the file and from the action menu select “Undelete”. All users will have this file restore to the original location. Soonr archives your deleted files for up to 180 days or 6 months.

Navigate to Soonr online and from the “Computer” tab access your previous machine and select the folders. Within the action menu you will have the option to restore your backups to your machine.

NOTE: depending on the size of these files your restore time may vary from a few hours to a few days.

From your Desktop Agent “Settings”, in the “Network” tab users can adjust the maximum speed in which files are synced

Yes, users have the ability to manually sync the Projects they want to their machine by navigating to the “Projects” and using the “Sync” and “Unsync” buttons to pick and choose their Projects.

You can choose to lock the file from within the Workplace folder (or on Soonr Online), which will notify users that you currently have the file open.

Any user of the Project may unlock a locked file. File-locking is just an added layer of security notifying users that the file is currently being modified by others

All notifications settings may be modified or filtered by navigating to specific projects and from clicking the bulletin board icon (5th icon).

First, ensure that you have the Soonr Desktop Agent installed. Within the agent under “Settings” go into the “Backups” tab users will have the option to backup folders, directories or files under “Manage Backups”

Open the Soonr Desktop Agent and click the “Progress” button to view Current and Previously synced files.

Soonr features a versioning system that will allow users to revert to a previous version (based on time stamps). This will help combat accidental saves. To access your versions go to Soonr online and navigate to the Project containing the target file. Once you select the target file, you will notice “# versions” under the “Details”. This will open up the previous versions list where you will be able to revert to or even just download older versions.

If you have ever reinstalled the agent on the same machine you may see duplicates from your “Computers” tab in Soonr online.

To remove these machines, login to your account in Soonr online and select the “Computers” tab. Then select the computer you would like to modify and under the actions bar, select “Manage Computer”. Click “Recycle” and your machine will be removed after 14-days.

If you want the computer to be removed immediately, select the “Manage Computer” button again, after recycling, and the option to “Delete” will appear.

Soonr can be accessed on Blackberry, Android and iOS. We also support document editing for your Office files from Android and iOS devices.

All users participating in a Project will be able to email files directly into it. You can obtain this URL from your Project in your Soonr account online.

e.g. Rinzler_Project.pwn6pw@upload.soonr.com

Soonr’s mobile applications are available on the iOS and Android platforms. With these applications, users will have the ability to annotate, edit and share their Projects and files with their team or other users. These functions are all built-into the Applications.

Users may favorite a file from Soonr online or from the Soonr Workplace mobile app on a mobile device such as an iPad. Such files will be cached within the device. This will allow users to access and even edit these files without an Internet connection. Once re-connected, your changes and modifications will automatically sync with the Soonr cloud.

There are a number of ways to do this but the easiest way is to login to your Soonr account on-line at vip.soonr.com.

Select the Computers tab on the top which shows all of the computers you have associated with your account which have a Soonr Agent installed and which have been configured to backup or sync your data.

Then click on the Computer that you would like to wipe clean, and then you will see your documents under the Project Status tab. Click on Select Projects on the upper right which will start a wizard to let you select and remove any project you would like to clean from that particular computer.

You can then go back to the Computers tab and repeat the above for backups under Backup Status. Files that are backed up are different than the ones that are synced.

If you will not be using this computer any longer, you should disable it. To do this, again select the computer's name from the Computers tab, then select Manage Computer on the upper right, and select Disable from the pop-up menu list.

Working with smartphones or tablets is a little different than with Computers since they do not use a sync/backup agent, therefore the only locally stored files are the ones you may have favorited. You can always un-favorite these files from the web UI - when you first login, you will see them under the Dashboard tab. These files are stored in an encrypted cache and logging out from the mobile app will erase all of these files. One way to force this is to change the user's password, so the next time the mobile app tries to log into the service, it will be locked out, and after 5 incorrect login attempts, and the local cache will be wiped clean. While Soonr is always improving the way remote wipe operates on individual mobile devices, many of our customers use a third party MDM tool to remote wipe their smartphones since they have a lot more content (e-mails, contacts, pictures, etc) than just a few Soonr files on their devices.

The Soonr Windows Desktop Agent may be configured to run as a System Service. The most common use case for running Soonr as a System Service is on a file server. In a Windows server environment, running the Soonr Agent as a Windows System Service is much more desirable where the sync and backup processes start automatically whenever the server boots up, rather than a user logging in. Also, when a Windows Desktop Agent is being used as an Access Agent for Active Directory, it should also be configured to run as a Windows System Service so that the process can start when the host server is booted up (the Soonr AD Access Agent is installed inside the firewall with IP reachability to the AD server and also connects to the Soonr service through SSL. The Access Agent supports importing AD users and Groups into Soonr and also proxies user credentials at login). To configure your Windows Agent as a System Service, right click on the Soonr icon on your Windows task bar (normally near the bottom right of your screen), then click Settings, then select Run as a Service. This will cause the agent to restart as a Windows System Service and will require you to log back in to Soonr.

Soonr Agents use built-in Windows facilities such as the file watcher for real-time sync and backup of files to the Soonr service. Native Windows network volumes will typically backup and sync to Soonr just like any other local drive. Other types of mapped drives such as Samba (Unix) volumes which do not support the Windows file watcher do not propagate file change events. In this case Soonr supports non real-time backup of such drives using a secondary process which scans the drive at approximately 3 hour intervals to detect any changes, and changed files are backup accordingly. File sync which operates in real time does not support such drives and the Soonr Workplace folder should not be placed on network drive that does not support the file watcher.

When configured as a Windows System Service, the Soonr Agent runs under the root admin user of that particular computer rather than a regular user. If a network drive is mounted for a regular user’s session only, it will not be available to a Soonr Agent running as a Windows System Service (it will appear off line). The workaround for this is to configure the Soonr Windows System Service to be run under the regular user’s account, which can be changed by editing the properties of the service from the Windows Service Manager. To do this, start the Windows Task Manager, click on Services on the bottom right, select the Soonr Service, then right click and select Properties. Click on the Logon tab at the top, select the This Account radio button, and then enter your Windows credentials. Configuring the Soonr Windows System Service in this way may prevent the Soonr Agent’s ability to backup files from anywhere on the computer if such files are located on drives that are mounted for other users.