Help

What is Soonr?

Soonr is a service that contains three parts:

• Remote Access
• Secure Backup
• Team Collaboration.

Soonr secures Mac and PC files but goes far beyond continuous backup. Web services lets users search, print, fax, share, comment, view videos and see their important documents efficiently on any device.  

Documents optimized for viewing regardless of connection speed.  No one truly works alone, so Soonr lets you create online project workspaces so you can collaborate with your team even when everyone is mobile.   All functions are fully integrated and easy to use, so you can Do More Soonr.  

What does Soonr mean by continuous backup?

You decide what files and folders that you want backed up, Soonr will continuously monitor these files for changes and back them up when they are changed.

How do I change my backup settings?

To choose files for backup or change backup settings:
On PC:
Double click on the Soonr icon in your system tray and the Soonr software will open.
Select the "Settings" button. The "Backup Folders" tab is open by default. Here you will see the folders you have already selected for backup and the status of each one.

Click on the "Manage Folders" button at the bottom to add more folders. This opens the Backup Configuration window.

Select or deselect any folder or file by check clicking the corresponding check box. As you select a folder, you see its file size listed in parenthesis. In the column to the right, you may choose to include all file types or only certain ones.
Click the "Finish" button.

On Mac:
Double click on the Soonr icon in the Mac menu bar and the Soonr software will open.
Select the "Settings" button. The "Backup Folders" tab is open by default. Here you will see the folders you have already selected for backup and the status of each one.

To add more folders, simply click on the "Manage Folders" button at the bottom. This opens the Backup Configuration window.

Select or deselect any folder or file by checking the corresponding checkbox. As you select a folder, you see its file size listed in parenthesis. In the column to the right, you may choose to include all file types or only certain ones.

Click the "Finish" button to complete

I just created a new file on my computer. How do I back it up?

If the file is inside the folders you’ve configured for backup, then it’ll just get backed up. 

How can I limit backup activity during certain hours?

The PC and Mac agents both have “Speed Control” which let’s you control how much internet bandwidth the agent uses, and when.

How can I check backup status on my computer?

The PC and Mac agents both have “Backup Status” screens which will show you the current backup activity.

How do I restore a backed up folder to my computer?

From the "Computers" tab, navigate to the content you need to restore.   Then select the "Restore" command.

Some of my files are not accessible when my computer is offline.

Only backed up files are accessible when the computer is offline. Please make sure that the file types you want to access while the computer is offline are included in your backup selection.

Collaboration

What is a Team?

A team is a group of users that are created and managed as one in the Soonr service. Team members can work together and collaborate.
Teams have administrators that can manage the team, their account configurations and settings.
Team administrators manage the team under Settings | Team in the service.
Team members use backup quota from the team quota. When the team quota has been used exhausted its time to buy more quota by upgrading the account.

I am just a single user – can I use Soonr?

Individual users can use Soonr as well as large teams of users. An individual user is a team with one member. The entire quota in the team will belong to the one user and Projects created by the user are securely organized and stored in the service.

What is a Project?

Projects are online folders that are stored in the service. You can upload and copy files to Project folders for the purpose of organizing and collaborating with other team members.
Initially projects you create are personal to you meaning that only you will have access to the projects. All personal projects are kept in a group called “Personal Projects” in the Projects tab. You can copy any files from your computer backup to a project.
Then you can share the project with other team members. Shared projects are in the “My Shared Projects” group.
Projects other team members share with you are in the “Projects Shared With Me” group.

Project Collaboration

When you share a project you remain the owner of the Project and maintain control of it contents, who has access to it and what they are allowed to do in the project.
All members will be able to access the files and folders in the shared project.
Only members that you have granted “Full Access” permission are able to edit, upload, delete and otherwise manipulate the files and folders in the shared project.

What is Quota?

The backup mechanism of Soonr works within your account quota. The quota is the amount of storage that you are allowed to use on the Soonr service. If your files to be backed up take more space than your quota you will need to select less to be backed up or get more quota by upgrading your account.

What is User Seats?

If you are working together with other people in a team you can each have a Soonr account in the same team. That will allow you to work together on projects and get all your files backed up in the process. User seats are the number of accounts that may be created inside the team.

I am an individual user – how do I share files with others?

Soonr offers the ability to create web links pointing to content in your Soonr. For security purposes web links may be password protected and time limited. Web links can be sent by email or sms to other people for remote access from either computers or mobile phones.

Using Soonr Online

What is my Dashboard?

When you log into Soonr, the Dashboard is displayed first. Your Dashboard keeps your latest files, alerts, and shares all in one place right at your fingertips. With just one click, you can efficiently access, view, share, and send any file.

Your dashboard will show you all your key file activity, with the most recent activity always visible at the top for the past 30 days.

Your new items and alerts are shown in bold. Click each to read information about the item.
To take action on a file, simply mouse over its arrow to display the action menu, or use the command links. You may share, print, view, send, or take other actions with a single click. If the item is a share notification, you must accept it in order to access the shared content.

How can I share a printer with someone?

On the Computers Tab, click on the printer you want to share. Then click the "Share" command in the upper right corner.
"Share with" screen will appear.
Printers can only be shared with other Soonr members. Enter the email address, username, or phone number of the recipient.
Click "Continue" on the bottom left corner and follow the rest of the instructions to complete the process.

Can I share a file with someone that is not a Soonr member?

Yes, you can share files and folders with anyone using the create link function. Select the file or folder and select “create link”.

A colleague has shared a Project with me. How can I access it?

When a team member shares a project with you an email and a dashboard alert will alert you to the fact. Follow the instructions.

How can I manage my Shared Projects

In the Projects tab the “My Shared Projects” contains all projects you are currently sharing with other team members. The command “manage sharing” allows full control.

How can I manage public links

In the Settings | Public Links section you view and manage all public links.

How can I edit a Word or Excel document in Soonr?

On the Computers Tab, navigate to the document or folder you would like to edit. Then click the "Edit" command.  
 
An online file editor will launch.
Edit the document.
Click "Save" in the upper left corner. Editing is now finished. You may close this view and return to Soonr.

Your revised document will be updated on your computer as well as in your Soonr personal cloud.

How can I print a document?

Soonr allows you to print almost any document, regardless of its file type, to a remote printer, whether the document is one you've created, one that's been emailed to you, or one that's been shared with you.

You can only print on computers that have a running Soonr agent.

What is a print link?

A print link allows others to print a file, even if they aren't a Soonr member or don't have the native software for the file. A link is emailed to the recipient. Upon receipt of the link, the recipient can access the file online and print it to their own computer's printer.

How does Soonr versioning work?

Soonr saves changes to your files as they occur as long as on the agent is online and connected to the Soonr service. Each change is saved as a new version of the file.
Soonr saves the hourly backups for the past 24 hours, daily backups for the past week, weekly backups for the past month and monthly backups for 6 months.
Files and folders that are deleted may be found in the “previous versions” history.
* Versioning does not affect your quota.
* Versioning is available to Pro and Premium users only.

How do I retrieve a previous version of a file?

In the Computers or Projects tab navigate to the file and select the “previous versions” command. You may also find the file first using search.
Version history is available for all files on your computer backup as well as for files in your Projects.
* Versioning is available to Pro and Premium users only.

How do set up Fax-support?

Setting up Fax support is very simple. Click here to review an online step-by-step guide to setting up the service (PDF Download) (you must have a valid eFax account in order to set up Fax support).

Soonr On Your Mobile Phone

What phones are supported for mobile access?

Soonr can be used with any cell phone with a browser and a functioning data plan. Note that data charges are not covered by the Soonr plans and will be charged to your phone plan.

iPhone and Soonr

For the iPhone (and iPod Touch) Soonr has a free application available from the “App Store”. You can find the application by searching for “soonr” in the App Store.

How do I use Soonr from my mobile phone?