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Desktop Computer Support
Desktop Support

Win XP, Vista, 7.x and 8.x, Win Server 2003, 2008, & 2012 (latest SPs), Mac OSX 10.6 and later.

Linux 2.6.13 or later with glibc (libc) version 2.4. 64-bit Linux requires 32-bit versions of the libc and libstdc++ libraries.

Windows and Linux installations typically require 500MB free HD plus size of largest file to be backed up, 256MB free memory.

Browser Support

IE 8 and later, Firefox 3.0 and later, Safari 3.0 and later, Chrome 2.0 and later.

Note: IE 10 or later required for upload via drag-and-drop.


Language localization for English, German, Italian, Spanish, and French are currently supported.

Lost Computer Management

Lost, stolen, or failed computers can be removed from backup and sync plans, eliminating the possibly of data leakage to unintended recipients.

Windows System Service

Available in the Soonr PRO and Enterprise Plans. The Soonr Windows Desktop Agent may be configured to run as a System Service. The most common use case for running Soonr as a System Service is on a file server. In a Windows server environment, running the Soonr Agent as a Windows System Service is much more desirable where the sync and backup processes start automatically whenever the server boots up, rather than a user logging in.

When a Windows Desktop Agent is being used as an Access Agent for Active Directory, it should also be configured to run as a Windows System Service so that the process can start when the host server is booted up (the Soonr AD Access Agent is installed inside the firewall with IP reachability to the AD server and also connects to the Soonr service through SSL. The Access Agent supports importing AD users and Groups into Soonr and functions as a proxy for user credentials at login).

Local Folder Support (File Server Support)

In addition to synchronizing the Soonr Workplace blue folder, the Soonr Workplace Desktop Agent supports sync for one or more folder structures that reside entirely outside of the Soonr Workplace blue folder, whether located on other internal hard drives, direct-attached storage, network file servers, or other network-attached storage devices. This Local Folder Support feature allows locally-accessible folder structures to be synchronized to the cloud and shared with other users, and also allows cloud-based Projects to be synchronized down to any locally-accessible location.

Offline Computer Access

Work can continue on Project files and folders when the computer is off line or has limited connectivity such as while traveling or guest access is not allowed due to corporate policies. All Project files in the "Soonr Workplace" (the Blue Folder) are stored locally, and can be accessed and edited using native applications. Once connectivity is restored, any changes are synched with the cloud, propagated to other team members, and change notifications are sent via SMS and/or email to designated recipients.

Remote Access

The Soonr service supports the ability to remotely access any volume or folder structure on any computer that is running the Soonr Desktop Agent, without requiring the data to be synchronized to the cloud. Using the Remote Access feature, users can remotely access the resources of their computer from web browsers anywhere on the Internet. When using this feature, the Soonr service acts as a proxy for authenticating the user and then facilitating the browser-to-computer communication. The Remote Access feature can be disabled by Admins as a team-wide policy, and can also be disabled by each individual user.

Agent Ports and Service IP Addresses

The Soonr agent attempts to connect using TCP on ports 80, 443 or 4833 to open an SSL socket to the Soonr servers. For web access on and, ports 80 and 443 are used. The Soonr service is access at different IP addresses in different regions, as specified.

Region: USA

Region: Europe

Region: Canada

Mobile Device Support
Commercially Available Clients

iPhone/iPad iOS 7 or later; Android 2.2 and later; Windows Phone 7.5, 8, and 8.1; Blackberry Touch based devices with BBOS version 4.3 - 7.1 (supported devices include 8300, 8310, 8320, 8330, 8330m, 8350i, 8520, 8530).

Native Mobile Client Support

Enable workers to be productive anywhere, anytime, on any device. No more emailing files or links or trying to download documents to small form factor mobile devices with limited or expensive connectivity. Support for the most popular platforms including iPhone, iPad, Android, Android Tablets, Windows Phone, and Blackberry Touch. Users can view, share, edit, and create content from smartphones and tablets easily and securely, boost mobile workforce productivity. Content is viewed directly in the Soonr app without download or other 3rd party software.


iOS and Android mobile apps support language localization using a language selection button. English, German, Italian, Spanish, and French are currently supported.

Lost Device Management with Remote Wipe

Lost, stolen, or failed mobile devices can be removed from backup and sync plans (if supported), eliminating the possibly of data leakage to unintended recipients. Supports Remote Wipe.

Offline Device Access

Work can continue on Project files and folders when the mobile device is off line or has limited connectivity such as while traveling or guest access is not allowed due to corporate policies. Files marked as a Favorite (either from the web UI or the Soonr Mobile App) are stored locally on your mobile device. MS Office documents can be edited using Soonr's built-in edit utilities on the iPAD without any 3rd party applications.

Available in Q3/Q4 2014: Project file sync fully supported on iOS and Android based mobile devices. Projects, folders, or files that are added to Soonr Workplace (the Blue Folder) are stored and synchronized locally on the mobile device. They can be accessed and edited using 3rd party or native applications. Once connectivity is restored, changes are synched with the cloud, propagated to other users, and change notifications are sent to designated recipients.

Built-in Microsoft Office Editor

Soonr Workplace for iOS and Android includes an embedded tool for editing Microsoft Office (including Office 2010) file types, including Word, Excel, and PowerPoint. New Office documents, Text Documents, and PDF Documents can also be created on iOS and Android tablets and smartphones.

Scribble Annotation

Soonr Workplace for iOS and Android includes an embedded annotation tool (Soonr Scribble) that allows users to annotate over 50 different file types, resulting in the creation of marked-up PDF files which are then automatically saved into the original source location. No 3rd party application required.

The Soonr Scribble embedded annotation tool supports the following file types and more;

Microsoft Word (doc, docm, dot, dotx, docx)
Microsoft Excel (xlc, xls, xlsb, xlt, xlmx, xlsx, xltx)
Microsoft PowerPoint (ppt, pptx, pot, potx, pps, ppsx, pptm)
Microsoft Outlook (exported .MSG files only)
Microsoft Publisher (pub) Microsoft Visio (vsd, vst)
Adobe Acrobat (pdf)
Adobe Illustrator (ai)
Adobe Photoshop (psd) Adobe Postscript (PS, EPS)

File Lock/Unlock from Mobile Apps

The Soonr service supports File Lock/Unlock controls from the Soonr Workplace Mobile Apps for Android and iOS, beginning with version 3.9. Any of the menus that show files on the mobile apps (including Favorites, Recent, and Locked) also show file lock status, and allow actions such as Lock and Unlock. (Please refer to the release notes for the Soonr Desktop Agent version 4.2 for details about the operation of the file lock feature.)

Scan to PDF

The Soonr Workplace Mobile App supports the ability to scan documents using the mobile device camera, convert them to pdf format, and upload them to a Project in Soonr Workplace. This feature is useful in lieu of using a full-size scanner or a fax device.

Document Management
Windows File System Integration

The Soonr Workplace Desktop Agent for Windows is tightly integrated with Windows Explorer. Project files that are synched appear in Explorer as local files which can be dragged and dropped into other folder locations, renamed, copied, deleted, or any other action allowed by the native file system. The local file copy is always in synchronization with the cloud copy, and ensures that file locking is propagated as appropriate. This approach is entirely natural for Windows users and saves a lot of time and cost in larger organizations since it requires no training. File icon overlays also provide quick visual indications of sync status.

The Soonr Workplace Desktop Agent for Windows also supports sync for folder structures that are entirely outside of the Soonr Workplace blue folder, whether located on other internal hard drives, direct-attached storage, network file servers, or other network-attached storage devices. (Refer to the section entitled "Desktop Computer Support", above.)

Mac Desktop Integration

The Soonr Workplace Desktop Agent for Mac is thoroughly integrated with the Mac UI experience. With new Growl Notifications for file conflicts and file locking, it is easy to keep you up-to-date with file changes. File icon overlays also provide quick visual indications of sync status.

The Soonr Workplace Desktop Agent for Mac also supports sync for folder structures that are entirely outside of the Soonr Workplace blue folder, whether located on other internal hard drives, direct-attached storage, network file servers, or other network-attached storage devices. (Refer to the section entitled "Desktop Computer Support", above.)

Soonr Workplace "Blue Folder"

The Soonr Workplace "blue folder" is where all of the local synced Projects are kept and accessed easily from your Windows or Mac desktop. Since users work in a variety of ways, the Soonr Workplace blue folder can be moved anywhere you like, and can also be renamed. You can also synchronize with folders outside of the blue folder, whether on other internal hard drives, direct-attached storage, network file servers, or other network-attached storage devices. (Refer to the section entitled "Desktop Computer Support", above.)

File Lock

Soonr provides the ability to lock files for editing on both Windows and Mac. Files can be manually locked by a user (depending on edit permissions) for editing, which provides notification to other users and also blocks other users from making changes to the locked file at the same time.

File locking can be configured to be automatic when modifying files from within Microsoft Office for Windows. An MS Office plug-in, installed as part of the Soonr Workplace desktop agent, detects when changes are made to Office documents, and then automatically locks them. The plug-in supports the 3 main office applications: Microsoft Word, Microsoft Excel, and Microsoft PowerPoint (Versions of Office 2003 and earlier are not supported). While file locking is supported for MS Office for Mac, the locking is manual, not automatic. .

File Upload/Download from Web browser

Files can be uploaded or downloaded, without a native desktop agent, from all popular Web Browsers. Using SSL and Soonr On-line, users enjoy secure access to files from any web-enabled computer for mission critical business needs.

E-mail to Project Capability (upload via email)

Files can be uploaded into Projects and folders by other team members or by anonymous users (when specifically permitted) using e-mail. To use this "e-mail to Project" feature, file attachments are e-mailed to special e-mail addresses which contain an embedded Project/folder link. Virus-scanning is performed on all files that are uploaded using this mechanism.

Upload multiple files

A Web-based upload tool allows users to select multiple files at the same time to upload to Soonr cloud services, saving time when working with a large number of files.

Built-in Full Text Search

As a business grows with its critical information distributed across multiple servers, computers, and mobile devices, as well as its connected partners, finding information becomes a challenging task. With Soonr Workplace, all Project files are instantly searchable, regardless of their location, even when located on mobile devices. Soonr's powerful full-text search includes results that are collected from filenames as well as content that is embedded within files (for searchable files, such as MS Office files, text files, pdf files, and others).

Advanced Filtering

Built-in search allows advanced filtering by computer, Project, File type, person, timeframe, and keyword to quickly locate relevant files and folders.


Rendering technology allows viewing of different types of documents on a computer, laptop, tablet, or mobile device efficiently and quickly without downloading the actual file itself. Soonr's highly optimized rendering capability makes it possible to rapidly view over 50 types of files directly on the device without downloading the document, saving valuable time and bandwidth charges associated with downloading large files such as presentations or multiple images.

Converted Document Types for Offline Viewing

Over 50 different types of documents are converted including:

Microsoft: (doc, docm, dot, dotx, docx, xlc, ,xls, xlsb, xlt, xlmx, xlsx, xltx, ppt, pptx, pot, potx, ppx, ppsx, pptm, outlook exported .msg, .pub, .vsd, .vst, .avi, .wmv)
Adobe: (.pdf, .ai, .psd, .ps, .eps, .swf)
OpenOffice: (.odt, .stw, .sxw)
WordPerfect: (.wp5, .wpd, .wpg, .wpg2)
FrameMaker: (.fmv, .mif)
XYWrite: (.xyp)
Lotus: (.wk1, .wk3, .wk4, .wks)
Apple: (.mov, .mp4, .m4v, iWorks files on iOS devices)

Image Formats: (.bmp, .cur, .dib, .rle, .ico, .jpg, .jpeg, .jfif, .jpe, .jp2, .gif, .gfa, .png, .svg, .wmf); Corel: (.cdr)
PaintShop: (.psp);
MacPaint: (.pntg)

Others: (.csv, .tif, .tiff, .rft, .mpeg, .mpg, .3gp, .ogv, DICOM)

Conversion for iWorks Files

The Soonr service supports conversion to PDF and rendering of Apple iWorks files for Keynotes and Pages. In order to use this feature, Keynote users need to check the “Include preview in document by default” option in the file saving preferences when they’re stored in Soonr.

Once a Keynote or a Pages document that is in a Soonr Project is accessed from an iPhone or an iPad, the converted PDF version is automatically downloaded from the Soonr service when annotation (using Soonr Scribble) is desired.

Create ZIP file with Password Restore

Files can be placed in ZIP folders with password protection for secure sharing of large numbers of related files, or when sending information to outside partners.


Print to any available local or remote printer directly from Soonr. Files are converted to PDF for universal compatibility and accuracy. Print to local, networked, or on-line printers. Page-range print saves time and paper. Email a link to the file to be printed to team members or other 3rd parties for convenience. Send SMS or email notifications to other users regarding print job status so that users know when jobs are complete.

Web View and Commenting

View over 50 different file types from any Web browser without requiring a native application on the local computer or mobile device. Make comments regarding those files, and notify selected other users via email and/or SMS.

Video and Slideshow Playback

From any Web browser on any computer or supported mobile device, view multimedia files as a slideshow or video without any 3rd party applications.

eFax Integration

Soonr integrates with eFax, allowing any document to be faxed from anywhere, anytime.

Web Editing of Office Documents

Soonr Workplace PRO and Enterprise accounts can be integrated with Google Docs or Microsoft Office 365 to enable online collaborative editing of Office files from a Web browser. This feature brings multi-user web-based editing to Soonr users, and provides an additional option to launch local editing on a connected computer if an appropriate native application is installed. Administrative policy controls allow the Soonr Team Admin to control how Soonr Workplace is linked with these external cloud services, including enable/disable as well as domain-locking.

Sync features
Sync Multiple PCs, tablets, Mobile Devices.

Once installed, Soonr creates a Blue Folder on the computer desktop or the mobile device (iOS or Android) called "Soonr Workplace" (by default) and copies all Project files and folders into it. On desktop computers, all shared files are automatically synched into Soonr Workplace, though this behavior can be overridden and managed. Sub-folders can be selectively synchronized. On mobile devices, those files marked as Favorites are synched locally to the mobile device so that a user may work on Projects while offline. If modifications are made to files while offline, then all changes are synchronized when connectivity is reestablished. The sync feature operates automatically and seamlessly across platforms, regardless of any differences in file-systems.

Sync Individual Projects and Sub-Folders

Selectively share and synchronize top-level Projects and sub-folders while also specifying access level. Enables compliance with security policies dictating only necessary resource access levels for internal Team Members and external connections.

Sync List of Available Projects and Folders

Allows instant viewing and editing of project lists. Determine which projects and sub-folders to sync locally.

Project Loader for New Team Members

When new Members are added to a Team, it is typical that potentially many Projects with significant quantities of data will need to be synchronized to their computer from the cloud, through the Soonr Workplace Desktop Agent. If that Project data is locally available, such as on other users' computers or file servers, then the Project Loader can be used as an efficient means of seeding the new computer from local data resources instead of forcing a fresh download from the cloud service.

The Project Loader is a feature of the Soonr Workplace Desktop Agent, and is capable of cataloging and indexing local data resources in order to identify which files can be found locally, and which files need to be downloaded from the cloud. The net effect is that the new computer can be synchronized much faster than if all data had to be downloaded from the cloud.

Sync Progress Report

Real time log of both upstream and downstream sync status provides for quick and accurate view of file status and sync performance..

Sync on WiFi for Mobile Device

User-selectable sync mode based on connection type to reduce air time related costs. Can sync on any connection or on WiFi only

Continuous Real-time Backup

Provides backup of critical files and folders in the cloud for redundancy and restoration in the event of file loss or data corruption. Backup operates continuously in the background, typically discovering modified files within seconds, and then initiating backup.

No File Size Limits

Unlimited file size for both sync and backup.

User Backup Controls

Select one or more volumes or folder structures for "set-it-and-forget-it" style backup.

Backup Speed & Throttling

The desktop agent upload speed is configurable between 10K bytes/s to 1000K bytes/s (default is 1000K bytes /s). There’s no explicit limit for download speeds, as this is more of a function of other network parameters. Effective backup rate is 36MB/hr to 3.6GB/hr, depending upon Internet connection speed and network congestion. Throttling allows users to constrict sync and backup network utilization in order to prioritize other traffic types, such as business video or voice calls, thus minimizing impact to workflows and improving user experience.

On mobile devices, when connected via a 3G/Cellular network, link speed is limited to 100K bytes/s, and the user is cautioned about possible mobile data charges.

Incremental File backup

When backups of large files occur, up to 500 MB of each file will be backed-up each day. For example, a 2 GB file that changes daily will be backed up every 4th day. This reduces excessive traffic on the network, making it available for other applications and usages. However, this daily limitation does not apply to sync operations (for example syncing to your Soonr Workplace folder on your desktop). Files of any size that are designated for sync are synced immediately, subject only to performance limitations of your Internet connection and your computing platform

Delta Backup

Delta Backup is designed to optimize backing up large files that are modified frequently, like email backup files.

For instance, Microsoft Outlook PST files are constantly changing and always increasing in size. So much so, in fact, that there is a new version to backup before the previous version uploads to Soonr. Because these files may take a day or more to backup, it’s likely that the most current version on your computer may not be the most current version in the Soonr cloud unless you haven’t logged into your outlook account in a while. With Delta Backup, Soonr splits up large files into much smaller chunks, and knows to send only the modified parts to the cloud. Delta Backup applies to computer backup, not to sync, as syncing very large files that change very frequently is generally not a best practice.

Historical Archive and Versioning

Soonr's built-in file versioning eliminates risks of losing important files or changes. Files can be instantly recovered, viewed, and restored to their original location, either one file at a time or the entire folder. The Soonr service will retain hourly versions for the last day (24 hours), daily versions for the last week (7 days), weekly versions for the last month (up to 31 days), and monthly versions for up to 6 months. Versions older than 6 months are purged from the service. Note also that customers can request custom versioning limits to extend beyond 6 months.

Deleted File restore

Files and folders that are deleted on the desktop computer are also marked as deleted on the service. Deleted versions of the file are retained for up to 6 months, and can be restored. This capability is critical for business continuity, compliance, and security in any organization. Note also that customers can request custom retention periods beyond 6 months.

Folder Restore

Entire folders can be restored in a manner similar to individual files. This saves time and effort when restoring many files and folder structures.

SMS and Email Notifications

Change notifications and alerts associated with Project files and folders (edits, deletes, etc.) are sent to team members by SMS and email. SMS notifications delivered to mobile devices allow users to stay in the loop while away from the office. When working in a Team, file update and comment notifications are instantly received to improve responsiveness to business activities.

WebDav Support

Support for server-side WebDav allows a number of integration scenarios on both desktop and mobile devices.

Collaboration and Sharing
Online Project Workspace

Easy sharing and collaboration with internal team members or external partners and vendors. Files are organized into Projects where Teams can easily access information and work from any location, anytime, on any computer or mobile device, whether connected or offline. Automatic change notifications can be configured so that everyone is updated on the latest changes.

Sub-Project Sharing and Sync

Project owners and other authorized users can share entire Projects or selected sub-folders with other Team Members of Connections. This is particularly useful if Projects are large and are being synced with many users who require access to only certain sub-folders within the Project, or in cases where documents are being synced to devices with limited storage space (such as smartphones or tablets) where syncing the entire Project may not be practical.

Granular Sharing Permissions

When Projects or sub-folders are shared with other users, their access permissions can be specified at a granular level. The Soonr PRO and Enterprise Plans allow sharing permissions to follow organizational roles and may be set to read-only, Modify, Create & Modify, and Full Access (including delete).

Copy from Backup to Project

Files and folders from existing Projects or Backup plans can be copied to any other Project to speed new work creation or consolidate different Projects as milestones are changed or dictated by other business logic.

Email File into Project

A special Project-specific destination e-mail address can be enabled for any Project so that file attachments can be emailed into the Project. This feature is very useful in supporting the collection of surveys, sales orders, or other information from outside parties. Virus scanning is automatically performed on all file attachments that are e-mailed into a Project.

Upload File to Project

Files can be uploaded to Projects using a web browser. This supports web-only deployment scenarios for lightweight (no desktop agent) or occasional usage scenarios.

Workgroup definition

Define workgroup members from the web UI; Name and contact information, roles, access rights, Project membership, and account quota can be entered and managed. Allows efficient and rapid creation of Members, Connections, and Groups.

iPhone Contact Integration

Import contacts into Member or Connection Lists from your iPhone Contacts (imported as a CSV file). Saves time and duplication effort, and reduces mistakes.

Microsoft Outlook Contact Integration

Import contacts into Member or Connection Lists from Outlook Contacts (imported as a CSV file). Saves time and duplication effort, and reduces mistakes.

Microsoft Office365 Integration

Soonr Workplace can be integrated into Microsoft Office365 as a Cloud Service so that it is available to all Office365 apps such as Word, Excel, and PowerPoint from any PC that has a Soonr Desktop agent installed.

Hybrid User Authentication Model

Team Members and Connections can be imported from Active Directory and combined with existing internal Members and Connections that are created from within Soonr. Credentials of Active Directory (AD) imported users are managed from AD. This allows a hybrid authentication model wherein some users are authenticated against the internal Soonr database while others are authenticated against AD.


Soonr Groups allows you to create groups containing team Members and Connections based on functional organizations (such as Sales, Engineering, Operations, etc.) or other criteria, such as geography or project roles. Groups can also be part of other Groups, thus allowing extensive and flexible hierarchies to be established.

Groups can also be imported from Active Directory and used together with any existing or new Groups that are created from Soonr. Membership of Active Directory imported Groups are managed from Active Directory.

Although access permissions can be managed on a Group basis, individual Group members can also be given additional access permissions beyond that afforded to their Group. All such permissions are combined by the system to determine the effective access policies for each individual user.

Create Connections

A Connection is an external user who collaborates on a project with Members. Connections are typically outside clients, customers, suppliers, or vendors. Connections can be created and deleted on demand so that the external relationships can be securely and dynamically managed. Connections can enjoy immediate and controlled access to company information they need, rather than emailing files or making phone calls, thus improving business response times.

Connections are an integral part of your Soonr Team and are crucial to your business. At the discretion of the Team admin, Connections can install and use the Soonr Mobile Apps or the Soonr Desktop Agent software in order to automatically synchronize with shared data. This has the benefit of allowing tight data integration with outside collaborators, while also retaining complete control and visibility of their actions.

Management and Configuration
Administrative Dashboard (Web based)

Centralized IT oversight and controls. Admin level control of service features, account settings, individual permissions and privileges, Group membership, and device approval. Manage device and resource permissions for accessing, viewing, downloading, editing, and sharing of documents.


Soonr websites can be viewed in English, German, Italian, Spanish, French, and simplified Chinese. A language selection button appears on the upper right area of the browser which allows the user to select the language of their choice.

Linked Accounts

Any Soonr user can be a Team Member, Connection, or an Admin in multiple independent team accounts, using the same user name (e-mail address). For example, a user may be an Admin on one team, a Team Member on another team, and a Connection to a third team. When such a user participates in multiple teams using the same e-mail address, the teams are called “Linked Teams” and the user is able to switch between them from the Web UI through a pull-down menu on the upper right of the screen. A user may also link other Soonr teams that he or she participates in using a different e-mail address to the Linked Team list to enable easy switching between all of his or her teams through the Web UI.

When such Linked Teams exist, one of the teams, usually the first team created, is designated the primary team and this is the team that is shown to the user when logging in from the Web UI. For security reasons, the passwords and session policies associated with all Linked Teams are forced by the service to be the same (analogous to single sign-on) to enable switching from team to team without additional authentication steps. However, if one of the teams is using Active Directory for password management, then switching to that particular team always requires re-authentication.

Super-Admin Administrative Role

The Soonr Enterprise Plan allows a highly privileged administrative role called "Super Admin", which allows direct and complete access and control of all Projects created by all Team Members, including private Projects and folders, regardless of share rights or permissions. This role allows IT, Security, and Compliance personnel to conduct audits or forensics on system use when such cases are warranted. The first Admin created for a new team is, by default, also a Super Admin. The Super Admin role can be granted or revoked only by existing Super Admins.

Project Owner Reassignment

This capability allows Project owners or Super Admins to re-assign Projects to a new owner. By default, the owner of a Project is the user who originally created it. The owner has control over all aspects of the Project, including sharing and permissions granted to others. The Project Owner Reassignment feature is most useful when Members leave the team, or when they change roles within the company, in which case reassignment of Projects is typically desirable.

Dashboard (Web based)

Provides an integrated top-level view of all Recent Changes, Favorites, Locked Files, and Public Links. The Recent Changes view provides a chronological list of Team activities, including additions and changes to Project files, comments, and new shares. It is a convenient location from which to discover recent activity of interest. The Favorites view enables users to construct their own list of often-used resources for quick access. The Locked Files view provides a list of locked files so that users can remain aware of which resources they have locked. The Public Link view provides a complete list of the Public Links that are available to the user from the various Projects that he has access to.

The Dashboard also provides summary links to Project lists, Devices, and the profiles of other Team Members and Connections. It is a summary page that can also be used as a convenient launch point into other sections of the Web UI. .

Change Notify by Email

Change notifications regarding Project, folder, and file changes can be sent to selected Team Members and Connections by e-mail.

Change Notify by SMS

Change notifications regarding Project, folder, and file changes can be sent to selected Team Members and Connections by SMS.

Change Notify by Client Popup

Change notifications regarding Project, folder, and file changes can be sent to Team Members and Connections through a pop-up alert on the desktop agent software.

MS Active Directory Authentication

Easy account provisioning with default security and permission settings inherited from AD. Simplified rollout without downtime or additional maintenance of authentication databases. Can be configured to import both individual users as well as groups, and can be configured to synchronize AD changes either manually or on an automatic schedule.

Two Factor Authentication

Soonr supports Two Factor Authentication (2FA) in the Enterprise Plan as a Team level policy setting. 2FA is an authentication scheme that requires two distinct items to access the service; one is something a user knows, such as a password, and the other is something the user has, such as a token.

In Soonr, 2FA elements include a username/password combination as well as a 6-digit numeric code that can be obtained from a token or an SMS text message on a user’s phone. Soonr supports the Google Authenticator* soft token in addition to SMS. When the user attempts to log into the service, the service asks for the 2FA numeric code before access is granted.

*Google Authenticator implements the time-based One-time Password Algorithm as defined in IETF RFC 6238, and the HMAC-based One Time Password Algorithm as defined in IETF RFC 4226. Various other client applications are available that implement the same logic:

General Policies

General Policies allow a Soonr Enterprise Admin to set global policies across the entire team. Such policies can be used to disable the creation of Public Links (allowed by default), control file lock override behavior, disable Remote Access to desktop computers, and to set restrictions on who receives various alert messages

Mobile Device Policies

Mobile Device Policies allow the Soonr Enterprise Admin to set global policies on allowing/disallowing the ability to create content, edit content, and export content to secondary or third party applications on mobile devices. By default, no restrictions on mobile device creation or editing are applied.

Mobile Device Policy settings also allow the Enterprise team Admin to require entering a passcode when the Soonr mobile app is first started on a mobile device, as well as every time a user switches to the Soonr mobile app. Further, the Enterprise Admin can also enable or disable a policy to erase all locally cached app data, including favorited files, after a specified number of failed passcode attempts. The failed passcode threshold can be set between 3 and 10 attempts.

Password Policies

Password Policy settings allow a Soonr Enterprise Admin to specify and enforce password-related policy settings such as password expiration and re-use limits, password length and complexity (content) requirements, and the failed-login threshold level.

While larger companies may require using Soonr Active Directory integration to manage their user passwords, many other organizations can continue to use Soonr's built-in authentication mechanisms to manage their user and password policies. Soonr allows both mechanism to co-exist. As an example, internal team Member password policies may be managed using Active Directory, while outside Connection password policies may be managed using Soonr.

Password Policies also include 2FA configuration settings as well as the ability to specify 2FA IP Address Whitelist entries. The 2FA IP Address Whitelist allows the Admin to specify source IP addresses from which the use of 2FA is exempted.

Session Policies

Session Policies allow a Soonr Enterprise Admin to configure session timeouts, set "remember me" options on browsers, display user source IP addresses on the web UI, and most significantly to configure the IP address white list, which restricts device IP addresses that can login through a web browser, mobile app, or the desktop agent.

IP Address Whitelist

The IP Address White List is also commonly referred to as an Access Control List (ACL) in computer networking security terminology. This feature enables the Soonr Enterprise Admin to place restrictions on service login. Specifically, service login can be restricted based upon a combination of the mode of access (browser, mobile app, desktop agent) and the source IP address. Multiple source IP addresses can be added to the white list, allowing Admins to accommodate a multitude of company locations. Furthermore, the white list supports the use of wildcards in the IP address specification..

Mobile Device Policies - Content

Mobile Device Policies allow the Soonr Enterprise Admin to set global policies on the kinds of activities that users are allowed to perform from mobile devices. These policies include allowing/disallowing the ability to create content, edit content, and export content to third party applications on mobile devices. By default, no restrictions on mobile device creation or editing are applied.

Mobile Device Policies provide the Admin with the ability to determine whether or not users can synchronize Projects to mobile devices. This policy setting can be applied broadly across all users, or the Admin can establish a Project sync permit/deny policy on a Group basis.

Mobile Device Policies - Secure Access

Mobile Device Policy settings allow the Enterprise team Admin to set a host of mobile app security behaviors. The Admin can require either a passcode or a password when accessing the mobile app, and can configure the mobile app to wipe all local data when a specified threshold of failed logins is exceeded. The threshold can be set between 3 and 20 attempts. Furthermore, the service can be configured to require periodic authentication from the mobile app. If a mobile app is not able to connect and authenticate with sufficient frequency, then the mobile app will discard the data decryption key, leaving all local data unintelligible. Only upon reconnection and re-authentication can the mobile app recover the decryption key from the service and continue operation. Finally, the service can be configured to disable the use of legacy Soonr mobile apps, which use an earlier security architecture.

Device Policies - Device Approval

The Soonr Enterprise Plan includes a flexible and powerful Device Approval feature which can be used to control whether or not users' computers or mobile devices require explicit administrative approval before being installed for use with the Soonr service. The Device Approval feature can be applied independently to mobile devices and desktop/notebook computers, and it can be applied as a Group policy. As a Group policy, Device Approval requirements can be explicitly applied to individual Groups, while other Groups can be explicitly exempted. When Device Approval is required for any given user/device combination, the Soonr service will temporarily suspend any new device installation by that user, and will notify Admins that the device installation is being attempted. The Admin will then have the ability to explicitly allow or deny the attempted device installation. The Device Approval feature also allows Admins to disable, wipe, and delete user devices at any time.

The Device Approval feature, coupled with the Mobile Device Policies and the Device Wipe feature, comprise a set of "essential MDM" features that allow Enterprise plan Admins to forgo the expense and complexity of add-on MDM solutions.

Device Policies - Device Wipe

While team Members are always able to affect the wiping of data from their own computers and mobile devices, the Enterprise Plan also allows team Admins to wipe data from any user device. If such a device is not connected to the service, then the wipe will become effective immediately upon subsequent connection to the Soonr service. Furthermore, the Soonr service includes Device Policies that allow the Admin to specify that data should be wiped immediately upon either disabling or deleting a computer or mobile device.

Online Editing Policies

Soonr Team Admins can control how external cloud services such as Google Docs, Microsoft OneDrive, and Microsoft Office 365 are used to edit documents in Soonr Workplace on-line using a browser. Admins can also enable/disable linking of these external cloud services, specify white-listed domains for Web editing, and specify other related policies.

Advanced Reports

In general, all user activity is captured and logged by the Soonr service. Metrics such as access event type, date, time, source IP address, source device type, user ID, and others are captured and retained in a database. In the Soonr Enterprise Plan, these metrics can be used to assemble a great variety of Advanced Reports. These reports are useful for establishing compliance audit trails or for investigating a great variety of user activities. The following report types are supported;

Team Report: User activities associated with Accounts, Groups, Active Directory, Configuration Changes, and Devices.

User Access Reports: User and desktop agent access activities, including device provisioning, Logins / Failed logins with IP mapping, and desktop agent connects with IP mapping.

Project Report: Resource access activities associated with Projects, Folders, Files, and Public Links, as well as activities related to Commenting.

Special Report: Summary reports on Users, Computers, Mobile Devices, and Projects.

Resource Allocation

Allocate and control resource (quota) use of Team Members. Administrators can ensure efficient and fair use of the Team storage pool.

Usage Monitor

Monitor storage quota usage by Team Members.

Password Override

Admins can manually change the passwords of Team Members and Connections in order to either take over the user account or to inhibit user access. This is useful when user status changes or when abuse is suspected, thus supporting company security and compliance policies.

Data Protection & Security

SAS 70 / SSAE 16 security and availability certification; 99.9% uptime with zero data loss over 6 years; 256-bit encryption during transmission (browser dependent); 256-bit AES encryption in storage; RAID 6 Storage (24 drives/RAID - no loss even if 2 drives fail at the same time); encrypted files are stored in duplicate at 2nd geo-redundant Data Center connected via private secure fiber links.

Data Center Locations

Soonr operates Data Centers in the United States, Canada, Denmark, Australia, United Kingdom, and is planning further expansion into other regions. Within each region, Soonr maintains at least two redundant Data Centers that are physically distanced and isolated from each other in order to ensure full geo-redundancy for all data processing and storage operations. This ensures maximum availability and protection against data loss. Physical Data Center presence in these regions also means that your data does not leave your region - e.g., it stays in the US for US based customers.

Integration with

Soonr Workplace for Salesforce allows Salesforce Teams to use Soonr as a repository for content related to Leads, Accounts, and Opportunities in Salesforce and to access and manage this content using Soonr’s powerful secure file-sharing and collaboration capabilities from any computer, smartphone, or tablet.

Leads, Accounts, and Opportunities created in Salesforce are automatically created as Projects in Soonr and any documents that are attached to these records are automatically synced to the Soonr Cloud. Document access, sharing, and management tasks are simple and easy from the Soonr embedded frame that appears in the Salesforce web user interface.

Integration with ConnectWise

ConnectWise is an integrated business management solution for service providers, MSPs, technology consultants, integrators, and developers. Soonr integrates with ConnectWise APIs to provision and manage Soonr Teams. A Soonr partner’s ConnectWise portal can be used to create and manage Soonr Teams.

"Fast Track" Entire Team Seeding

Soonr Fast Track Service gives you the option to upload your data to the Soonr Cloud by sending to an Authorized Partner a physical hard disk drive (HDD) of your data which to upload on your behalf. Soonr Fast Track accelerates moving large amounts of data into Soonr, typically when a Team account is first created. Bypassing your Internet connection to upload large data volumes is often faster than using your own Internet and less expensive than having to upgrade your Internet connectivity speeds. Soonr Fast Track is an Authorized Partner professional service.

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